1. How do I make an order?
You can order directly from our website by picking out the items you want, putting them in your cart, and then paying with PayPal or a credit card.
2. Do you ship for free?
Yes! All orders shipped within the United States come with free standard shipping.
3. How long does it take to ship?
We process orders in 1 to 3 business days, and standard delivery usually takes 5 to 10 business days, depending on where you live.
4. Is it possible to keep track of my order?
Yes, you will get an email with a tracking number so you can keep an eye on your delivery once it has been shipped.
5. What is your policy on returns?
You can return items within 90 days of getting them. Items must be in their original condition, with all tags attached, and not used or washed. Please see our Return and Refund Policy for full instructions.
6. How long does it take to get your money back?
Refunds that have been approved are sent back to the same payment method (PayPal or credit card) within 7 days.
7. Is it possible to trade an item?
Yes! If you want to trade something in for a different size or color, please email us at contact@chicello.shop for instructions.
8. What kinds of payments do you take?
We take PayPal and major credit cards like Visa, MasterCard, and American Express.
9. Do you send things to other countries?
At the moment, we only ship inside the US.
10. How do I get in touch with customer service?
You can get in touch with us by:
Email: contact@chicello.shop
Call: +1 779 644 887
3701 Llyde Ln, Montgomery, AL 36106, USA is the address.